Photo of Our Partners SecondBite Food For People In Need

Our Partners SecondBite Food For People In Need

The SecondBite Community Connect program manages relationships between hundreds of community organizations and local food donors across Australia to enable surplus food rescue.

This sustainable program addresses the issues of food waste, facilitates corporate social responsibility, supports community organisations with limited budgets to save money and improves people in need’s access to healthy, nutritious food.

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CLA in Albany have been a fantastic partner on this program, maintaining regular collections from their local Coles store three times a week and using this healthy food in their agency services. CLA provides support for people with disabilities, and their families, to maximise personal well-being, choice and inclusion.

The partnership between SecondBite and CLA continues to grow and we wish CLA all the best with continuing to run such vital community support services.

Susannah Kennedy
Senior Community Connect Co-ordinator
73 McClure Road, Kensington, VIC 3031
Telephone: (03) 9376-3800 | Fax: (03) 9376 3822

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Our Partners Amity Health

Supporting People with Acquired Brain Injury by Louise Cato, Clinical Lead

An acquired brain injury can occur to anyone at any time in life, due to a range of different causes such as impact injury, stroke, tumour or infection. The resultant effects can be devastating for the individual, their families and carers.

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When a person suffers an acquired brain injury we may see changes in their physical abilities, speech and language skills, senses (hearing, seeing, smell/taste, feeling pain and temperature), thinking and memory.

It is common for people to suffer damage to the frontal lobe especially after an impact injury. Because the frontal lobes are vitally important for controlling “executive functions”, injury to this area can result in deficits in:

  • Judgement, insight, planning, reasoning, problem solving
  • Attention and concentration
  • Understanding social conventions/how to behave with others
  • Regulation of emotions

These deficits can cause a range of challenging behaviours which require management by Carers and Support Workers. After a brain injury, a person may not be aware of what is appropriate and inappropriate behaviour. They may also have trouble interpreting facial expressions or non-verbal language that others are upset. Immediate, appropriate and clear management of the behaviors is essential to increase their awareness.

The following information may assist you in managing these Customers with challenging behaviours.

This can be achieved by:

  • Developing rapport with your client. This can be difficult especially if the person you support has anti-social or unpleasant behaviours. It is important to find a connection point via an activity or a topic of interest to the client.
  • Establishing consistent routines. This provides a predictable comfort zone for the client to function in. If they know what is happening day-to-day they will be more secure and less anxious.
  • Try to be calm and respond positively during a behaviour
Controlling and managing behavioural triggers

Learn what the triggers are*

Where possible avoid or minimise the triggers

Use distraction or redirection away from the trigger. This is often effective in managing repetitive behaviors.

* If the client can be reasoned with, discuss the triggers and work together on possible coping strategies

Using positive reinforcement

Providing incentives immediately after a desired behaviour occurs is the most effective reinforcement for minimising negative behaviours.

It is important to differentiate between positive reinforcement and bribery – reinforcement comes after a task is completed, bribery is offered before. Ensure the positive reinforcement happens immediately after the desired behaviour.

Ignoring the behaviour

If a behaviour is used to gain attention the most effective strategy may be to ignore it. As with many of these techniques, tactical ignoring is best linked with positive reinforcement.

by Louise Cato, Amity Health

Useful Links:

Photo of Clinical Lead of Amity Health, Louise Cato

Clinical Lead of Amity Health – Louise Cato

Louise Cato has worked with people with acquired brain injury for over 30 years – first as a speech pathologist and then as a Community Case Manager. She trains CLA staff who support people with ABI.

Photo of Our Partners Anglicare Financial Counselling

Our Partners Anglicare Financial Counselling

Financial counselling helps people work through any problems they are having with money. This may include managing a household budget, negotiating outstanding bills, or saving for the future.  Counsellors not only help solve immediate problems, but teach people how to maintain their own financial stability independently. Financial counselling can:

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  • Increase your financial skills and knowledge
  • Give you the tools to deal with financial issues
  • Encourage you to be more proactive and accountable with your finances
  • Allow you to plan for long term financial stability
  • Provide information and options to address financial problems
  • Assist with resolutions if necessary
  • Advocate and negotiate with creditors
  • Make referrals to other useful services in the community
  • Provide information about government assistance that may be available
  • Support Customers in developing their own budget
  • Relay relevant information about consumer credit and bankruptcy
  • Make assessments of financial situations

Financial counselling is available to anyone and is free.  An assessment of your financial position will be made with the information you provide.  A Financial Counsellor will assist you to develop an action plan and will work with you until your situation is resolved.

Anglicare’s Financial Counsellors are by an oath of confidentiality in relation to counselling sessions.

To make an appointment in Albany with a Financial Counsellor, call Anglicare WA  on 9845 6666.

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Anglicare Financial Counsellers Claire and Murray

Click here to read some top budgeting tips from Claire and Murray

Photo of Our Partners Albany's Mens Resource Centre

Our Partners Albany’s Mens Resource Centre

The most important thing about being a good Support Worker is looking after you. Not just your physical health but your mental and social health as well. As Support Workers, we spend a lot of our time and energy thinking about and caring for those who need it most, however, we forget the most important person in this equation – you! The following are our top tips for looking after a healthier you.

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Physical Health

This doesn’t have to mean joining a gym, this is doing something you love and enjoying the physical benefits – social tennis, touch rugby, a bike ride, a swim or parking further away from the office and walking to work. Exercise should be fun and enjoyable, not a chore. In and around Albany it is easy to find ways to improve your fitness with plenty of enjoyable walking and riding trails. Did you know HBF run free fitness CLAsses at Eyre Park on Wednesdays 5.30-6.30pm and Saturdays 7.30 – 8.30am for their members? Joining sporting clubs is not only great for your physical health it will also benefit your social health as well.

Get Social – It’s Good for your Health

There are many groups and social clubs in and around Albany. Staying connected to friends outside of the work environment is very important. Being able to talk to friends or debrief with colleagues socially, can be equally as important as your physical health. It’s the little things that contribute to our social health – spending time with family, our children, grandchildren, friends or our animals. Having hobbies we enjoy regularly, is also beneficial for our social health.

Healthy Diet

We hear it often but how much attention do we pay to what we’re eating? Starting the day with a good breakfast gets your metabolism going for the day, packing your own lunch is always beneficial but if you’re eating on the go, our local cafes all offer good alternatives to fast food. A variety of foods, fresh vegetables, fruit and of course plenty of water to transport the nutrients around our bodies, and to flush out the waste we don’t need, promotes a healthy mind and body. Avoid cans of soda as they have up to 12 teaspoons of sugar per can – imagine that for just a second! Limiting your alcohol intake is also going to improve both your physical and mental health. If you have a couple of beers after work, why not make it every other day? Even a few dry days will make a difference and have positive benefits.

Mental Health

Staying mentally healthy these days with the stressors of life is difficult but help is readily available. All the tips mentioned contribute to a healthier mind but if you find you need more help, here at the Men’s Resource Centre we’re always happy to have a chat and get you pointed in the right direction, if it all gets a little too much.
Our best advice to you guys out there is to have regular health checks with your G.P. Catching health issues early is key and let’s not forget, whilst we are eating healthier, exercising regularly and taking care of our mental and social health we’re also modelling good behaviours for those we care for!

By Grant Westthorp – CEO Albany Men’s Resource Centre

Men’s Resource Centre Office Hours
Monday – Thursday 9.30am – 4pm

Photo of Mens Resource Centre Chief Executive Office, Grant Westthorp and Julie Duckwork

Chief Executive Office Grant Westthorp and Julie Duckworkth from Men’s Resource Centre

Phone: 08 9841 4777




Logo of Our Partners Reconnect Health and Wellbeing

Our Partners Reconnect Health and Wellbeing

Vicarious Trauma – Barriers to Burnout by Sheree Bootes

Life is filled with adversities. It is also known that exposure to such dangers can lead to “troubling memories, arousal, and avoidance”. Yet the notion that these adverse events can affect an individual psychologically, biologically and socially has only being recognised in psychiatry and psychology in the last few decades.

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Often, trauma is commonly associated with negative events whether they be natural disasters or when a person has been harmfully inflicted by another person.

The person’s response to the event must involve intense fear, helplessness, or horror. Trauma does not only refer to the event but also considers the person’s response to the traumatic event.

The role of supporting individuals who have been affected by a traumatic event in their life can be challenging in countless ways. Judith Herman (1998) suggests trauma is contagious, and persons working with individuals living with Post Traumatic Stress disorder (PTSD) can at times be emotionally affected.

The effects of working with trauma on professionals is well researched and has become more evident in contemporary professional education and training, as well as supervision.

Terms such as vicarious trauma, empathic stress, and compassion fatigue are reminders of the psychological harm professionals can experience when working with trauma (Hernandez et. al. 2010, p.68). Maintaining a boundary between the client’s pain and oneself is important. Whilst allowing a client to express their pain can be helpful, it is also important to maintain your own identity in a support role to avoid becoming a victim yourself.

Support Workers may experience various physical, cognitive, emotional and behavioural symptoms when responding to a traumatic incident or working with individuals diagnosed with PTSD. Your organisation can support by providing regular supervision, debrief support and access to counselling through the organisations employee assistance program (EAP). There is the strong risk of workers being affected if these support systems are not in place.

Professional burnout and fatigue is real and can be avoided by many preventive measures, such as attending trauma informed training or workshops in support of developing your skills and knowledge. More importantly good self-care practices are essential and accessing social support outside of your work role effectively reduces professionals stress levels and fatigue.

Did you know that you can access free counselling for up to 3 sessions?  Call Sheree to make an appointment on 9848 2977 or 0400 696 456.

Our Partners Reconnect Health Wellbeing Image2

The alt text for this image is the same as the title. In most cases, that means that the alt attribute has been automatically provided from the image file name. Our Partners Reconnect Health Wellbeing Image2

Sheree Bootes at Reconnect Health and Wellbeing is an Accredited Psychotherapist and an Accredited Social Worker. Sheree consults in both Albany at the Empire Building, 150-152 Stirling Tce and Denmark at 75 Inlet Drive.

Logo of Our Partners, Bicycles for Humanity

Our Partners Bicycles for Humanity

CLA is embarking on an exciting new project in collaboration with Bicycles for Humanity (B4H).  B4H was established in 2011 and donates bikes to organisations in Africa.  One such organisation is Bicycle Empowerment Network Namibia (BENN) who run a range of schemes to break the poverty cycle and support people with HIV/Aids.

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BENN has implemented more than 30 bike workshops across Namibia and Zambia providing training in both mechanical and business skills.  This helps to create self-sustaining small businesses that deliver benefits to individuals, the local economy and stimulate the economy.

In Africa a bike can mean access to education, health care, fresh water, economic opportunity and community. For the past seven years, B4H Perth has delivered two containers every year to Africa, each loaded with around 350 bikes plus spare parts and tools.  Volunteers have collected thousands of bikes of all kinds from the public in Perth, repaired them and loaded them into the containers shipped to Africa.


B4H also donates bikes locally to refugees through Red Cross and St Vincent’s.  Since 2014, hundreds of bikes have been sent to WA aboriginal communities in the Ngaanyatjarra Lands and to the Kimberley.  This has allowed local schools to set up BMX tracks and promote active lifestyles to students.

Under the direction of Community Network Coach Rob Golledge, CLA will collaborate with B4H Perth in a voluntary capacity.  Rob said:

“We will receive and collect mountain bikes and other bikes suitable for rugged terrain.  The bikes will then be repaired to a safe standard and sent to Perth for redistribution to Africa and also to remote Aboriginal communities in WA.”

CLA will provide workshop space at 56 Cockburn Road as a collection point and as workspace for the people we support to repair bikes.  Rob will also work with other community volunteers e.g. Albany Police and Goad Transport Company to collect, fix and send bikes to Perth.

For more information or to get involved contact or call 9892 9428 / 0448 423 096.