Why choose CLA?

Why Choose CLA?

We Customise Your Supports to Meet Your Needs

At CLA, we understand that participants have different support requirements, so we work with you to tailor your individualised and flexible plan. We encourage you to set and achieve your own personal goals based on your unique needs and abilities. CLA is committed to providing choice and control for you or your family member.

Person Centred Approach

CLA takes a person-centred approach to our support, placing you at the centre of the decision making processes and the design of your service plan. You and your family are supported to exercise greater choice and control over your services, how they are delivered and by whom. Our purpose is to build a thriving community that celebrates diversity, embraces equality, and inspires creativity.

We Have Fun!

At CLA, we want our participants to have fun, which is why we organise a whole range of social and educational activities for people to enjoy including cooking, ten-pin bowling, art, sports, singing/music and much more. Fun at CLA is evident in the photos and stories in our quarterly ‘Community Matters’ newsletters.

We Are Market Leaders in Individualised Support

We are a not-for-profit organisation and have been a market leader in individualised support for over 30 years and we continue to look for new innovative ways to provide support services that matter most.

We network with other service providers in the community to deliver the best possible support to people with disability.

Professional Trained Staff

Our comprehensive recruitment, induction and training programs enable us to recruit and retain a professional, experienced, and trusted workforce. Our team maintains current NDIS Worker Screening, Working with Children Check and are competent in either Certificate III or Certificate IV in Disability.

Easy to Understand Service Agreements

We keep things simple and easy to understand. To assist participants plan support, our service agreements clearly outline what support is provided, how much it costs and how it will be paid for.

We Are an NDIS Registered Service Provider

Our NDIS certification allows you to have confidence in our systems and processes and gives you the opportunity to contribute to the improvement of our service. We understand the complexities of NDIS and have the expertise to assist you to navigate your way through the NDIS process.

Safeguards

CLA has a comprehensive range of Policies and Processes in place to ensure your safety, including:

  • Person-Centred Practice
  • Participant Rights
  • Duty of Care and Dignity of Risk
  • Privacy and Confidentiality
  • NDIS Code of Conduct
  • CLA Code of Conduct
  • Risk Management
  • Incident Management