Accessibility

Community Living Association Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to support accessibility

Community Living Association Inc. takes the following measures to ensure accessibility of Community Living Association’s website:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility targets and responsibilities.

Web Content Accessibility Guidelines (WCAG)

CLA is committed to ensuring accessibility of its website and Information and Communications Technology systems to people with disabilities. New and updated web content produced by our organization will conform to Level AA of the WCAG 2.1 standards. These standards ensure that information is perceivable by people with sensory processing difficulties; operable to support multiple navigation methods and augmentative and alternative communication devices; and understandable to all people accessing the information.

Feedback

We welcome your feedback on the accessibility of Community Living Association website. Please let us know if you encounter accessibility barriers on Community Living Association website:

Phone: (08) 9842 3855
Address: 36 Cockburn Road, Mira Mar WA 6330

We try to respond to feedback within two business days of receiving the complaint.

Compliments, Complaints and Feedback

CLA champions the right of people with a disability, their families, and other stakeholders to raise concerns and provide feedback on the quality of our services. CLA welcomes compliments, complaints, and other feedback as they provide valuable information about customer satisfaction; and offer opportunities to improve upon all aspects of our service.

Compliments, Complaints and Feedback can be submitted verbally, in writing, or via the website’s Feedback and Complaints form and can be made on behalf of the complainant by another person. All information provided is private and confidential, and will not be shared with people outside of the complaints process.

Formal approval of this accessibility statement

This Accessibility Statement is approved by: Russell Nelson (CEO)