CEO Update – November 2021

I must congratulate the entire CLA workforce for coming together over the past six months in respect to the NDIS re-certification audit, which has been a herculean effort, to ensure the near perfect result which has been achieved.

The NDIS auditors were astounded by the numerous aspects of our business systems which includes incident management and reporting, internal audit, governance, staff training, record keeping and continuous improvement.

Interviews with participants and stakeholders resulted in a scoring of 8/10, which according to the auditors, was excellent. The support workers who were interviewed were able to show significant understanding of everything from our strategic plan to in-depth policy and process knowledge.

CLA passed its NDIS re-certification audit with 99% of modules either meeting or exceeding NDIS quality requirements.

We did have a minor nonconformity within one of the service provision modules due to the absence of a registered nurse on staff, but we were able to secure contracted services with a provider under an auspicious contract agreement, within 24 working hours.

We are also exceptionally pleased to advise that 100% of our grant applications, as of this month, were successful. The latest being one from Australia post to facilitate the opening for unsupported persons of disability on Friday nights and Saturdays at our 56 facility. The delivery of Lotterywest arts project and SingAbility have both been an overwhelming success with all participants involved.