The National Insurance Disability Scheme (NDIS) supports people with disabilities to build skills and capability so they can participate in the community and employment. This is a new way of funding disability services supporting people with their families and carers. It aims to give people with disabilities real choice and control over the assistance they receive & how they live their lives.

Frequently asked questions

Frequently asked questions

What is the NDIS

The NDIS is a new scheme introduced by the Commonwealth Government to ensure all Australians under 65 years of age with disability receive the right level of funding so that individualised support services and resources can be delivered to the person as necessary. The NDIS is managed through the National Disability Insurance Agency (NDIA).

The NDIS can also assist families and carers with information about services to support people with disability.

The NDIS is not means tested and will not impact on your income, Disability Support Pension and/or Carers Allowance.

You can find out more from the NDIS Website

How does NDIS planning work?

Once a planning meeting with an NDIS Local Coordinator has been arranged, it is important to have someone with you who can help you understand the information and what can be included in your plan. This can be a family member, a friend or someone from CLA.

The NDIS funds supports that are deemed reasonable and necessary. This means for a support to be funded it must be linked to an outcome you have identified in your plan.

Here are some questions you may wish to consider before attending your planning meeting.

  • What does your life look like now?
  • What is working for you at home?
  • What supports are you receiving?
  • What additional support do you need to assist you at home and in the community?
  • What is your accommodation like?
  • What things do you enjoy?
  • What activities would you like to try?
  • What are your interests or hobbies?
  • Are you working or studying?

Once your NDIS plan is approved it will usually be reviewed every 12 months (some plans may be reviewed more often) if your circumstances or needs change you can request for your plan to be reviewed at any time.

How do I access the NDIS?

If you are already receiving disability support services, you or your family member will be contacted by the National Disability Insurance Agency (NDIA) when the NDIS becomes available in your area. The NDIA will ask you to verify your personal details, age and residency status for NDIS eligibility purposes.

If you are uneasy about providing this information and would like some assistance, contact your CLA Coordinator who will be happy to assist you with the NDIA contact.

Your existing support arrangements will continue until you start your NDIS plan.
If you are not currently receiving any disability support services, but may wish to join the NDIS scheme when it becomes available in your area, you will need to contact the National Disability Insurance Agency (NDIA) to request an Access Request Form.

For further details on the NDIS eligibility requirements, visit https://www.ndis.gov.au/applying-access-ndis

To find out more about the NDIS or how CLA can assist you, contact us on 9842 3855 or email reception@myCLA.org.au

What are nominees and guardians under the NDIS?

Nominees will be appointed where requested by the participant or where necessary. If a guardianship arrangement is in place the presumption is that the guardian will be appointed the nominee.

NDIS support coordinator

NDIS support coordinator

Do you still have questions or need further assistance with the NDIS? Our support coordinators are here to help.

NDIS newsletter

Stay up to date with the monthly NDIS newsletter.

NDIS Resources

NDIS Resources

National Standards for Disability Services

In 2013, Disability Reform ministers from all jurisdictions endorsed the revised National Standards for Disability Services.

These new standards are seen as a transitional reform enabling nationally consistent quality standards to apply for the disability services sector. They have a greater focus on person centred approaches and promote choice and control by people with disability. These are considered critical under the National Disability Insurance Scheme.

Self-Managing your NDIS Plan

Accessing the NDIS


My NDIS Pathway

Developing your first NDIS plan

Reasonable and necessary supports

How to use the Myplace portal

The NDIS participant portal is called myplace. It is a secure website for participants or their nominee to view their NDIS plan, request payments and manage services with providers.

You can find out more from the NDIS website.

School Leaver Employment Supports

NDIS Eligibility Checklist

The NDIS Access checklist will help you work out if you can access the NDIS.